Not able to sign into Ancestry
This blog “Unable to sign into Ancestry and Ancestry Account” is for the user who uses family tree maker software. If users are not able to log in to their ancestry account, then they should read this blog and follow the instruction to fix this issue.
Check the username and password for your ancestry account. If the username and password are not correct, then reset the username and password.
Note: In most cases, the username is correct, but the password is not correct. We will try to give instructions for resetting username and password too.
How to reset an ancestry account’s password?
Please visit https://ancestry.com/login, you will get a window as displayed in the image below.
Make sure you have access to the email you have used to create an ancestry account. If you do not have access to your email account, then you will need to call ancestry support.
Since you do not remember your password, you will need to click forgot password.
You will need to put your email address as displayed in the picture below. And then click on continue.
Please check your email, you will get the one-time password to put it in the ancestry password reset screen to continue. As soon as you put in the right one-time password and click on continue, you will get a screen to create a new password.
Here you can create your new password and go back to Family Tree Maker and click on ancestry sign in and log in to your ancestry in Family Tree Maker.
What if the username is not correct?
You should contact ancestry support if you face any problem in sign into ancestry account. As they will be able to change your username or email address. You will need to verify to them that you are the owner of the account.
What if the username and password are correct and still not able to login to ancestry in family tree maker?
Please make sure your windows or operating system is up to date. If your operating system is not up to date, then you will face a sign-in issue in ancestry.
How to check update in apple mac?
Click on the apple logo and then click about this mac. As soon as you will click on this mac, you will get your mac information.
Now click on update software update. If there is any software update pending then you will get the window, where you can update your iOS. If you are not able to update your iOS then you can call us and one of our techs will help you.
How to check updates for windows computers?
On the left-hand side bottom corner, you will see the windows logo (Microsoft Logo), click on it and type windows update.
You will get search result Check for updates; you should click on check for updates. If there is any update pending, then you will get an option to update your windows. Please follow the online instruction or call our support line to get instant ancestry sign help.
Still facing a problem to sign into Ancestry!
You should try running a full scan using your antivirus program. A virus can also cause this issue. You can also download the anti-malware program and scan your pc. If you have a virus then remove it and restart your computer.
If you are not able to remove the infection and need assistance, then call our support line now to get help. Check your antivirus, if you are using Kaspersky then call our support group. One of our techs will assist you on the phone to get this solved.
Not able to sign into Ancestry. What should I do?
Try resetting your family tree maker to default. Please press and hold the shift key and then try to open your FTM program.
You will have two choices.
- Temporarily use default settings for this session only.
- Reset program to default.
Chose the first option and try to sign in. You will be able to sign in to your account but if it does not work then you should try the instruction below.
Uninstall and reinstall the family tree maker and try to sign in to your ancestry account.
You should also check you are not using a metered connection, or your network settings are not set to limited data for the internet.
Please call ancestry sign-in support to get help in sign into ancestry, we, Tane Innovative concepts LLC fix any issues with the family tree maker.