Cancel Ancestry Membership | Ancestry Support

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How To Start Or Cancel Ancestry Membership

Hello everyone, hope you are doing well. Welcome to In this post, we will tell you how to start or cancel ancestry membership. At last, we give a FAQ section for you so that you get your answer quickly.

Starting An Ancestry Membership

If you sign up for an Ancestry membership, you get access to the records on Ancestry. There are different memberships options that give you access to different records. People use the records from Ancestry to build their family trees beyond what they already know.

Membership Pricing

There are three membership options to sign up for Ancestry. They are – U.S. Discovery membership, World Explorer Membership and All-Access membership. For current pricing, you can visit the memberships page.

Starting A Membership

To sign up for the membership you can click here. First Select the membership you want to sign up for. If you have an Ancestry account, first click Sign in and then sign in to your account. If do not have an account yet, you must fill out the information in the New Account section and click Save and continue.

Once the account is created, you can select credit/debit cards or PayPal and enter your payment information. Enter your billing information carefully and then click on Proceed to checkout. On the next page, you can review your payment information and click Buy Now.

Starting A Free Trial

To ensure that everyone receives only one trial, you need to fill out the payment details to initiate a free trial. A small pre-authorization charge will appear and later disappear during the trial to verify the payment information.

Methods Of Payment

You can pay by PayPal and all standard credit and debit cards: Visa, MasterCard, American Express, and Discover.

You can also sign up for the Ancestry membership on the Ancestry app through Apple iTunes, Google Play, or Amazon, you’ll need to cancel your membership through Apple, Google Play or Amazon.

Cancelling A Membership Or Free Trial

If for any good reason, you want to cancel the Ancestry membership, you must click on your name or username in the top-right corner of any page on Ancestry and then select Account Settings. Go into the Membership section, and then click on Cancel membership.

If you do not find any cancel membership link on your Account settings page, that means the account you are signed in to does not have an active membership.  Despite not getting a cancel membership link, if you are being charged for a membership, that means you possess another Ancestry account.

In that case, you can sign out of the account you are in now and sign back in using a different email address (probably under which you have an active account).

If it does not work out for you then in that case, you can contact Ancestry Support to find the account you are being billed on.

Stop Automatic Renewal

All memberships renew automatically. Unless they’re cancelled except for gift membership. If you cancel Ancestry membership during the refund period, your membership will end immediately and will not renew in future. But if you cancel the membership outside of the refund period, your membership will end at the end of your current period and will not renew.

Billed After Cancelling The Ancestry Membership

If you have been charged on your credit card for membership after you cancel your membership, that means you have a duplicate Ancestry account. You can contact Ancestry so they can find the other account for you for which you have been charged.


For refunds and related questions, you can check out Ancestry’s refund policy.

Blank Page When Trying To Cancel

In those cases, when you see a blank page when trying to cancel the membership, you must disable your ad blocker. You can also cancel the membership by using an incognito tab or window in Google Chrome or Mozilla Firefox.


After this post, you learnt how to cancel ancestry membership. If you still facing any problems then call the family tree maker support number. For getting instant help you can call us any time at +1-800-697-1474. For doing a live chat, click here.

FAQ Questions

#Q1. How do I cancel my ancestry membership?

Ans: From the top-right corner of your ancestry page click on your username and select account setting. In the account setting, you will get cancel membership option. Click on Cancel Membership.

#Q2. What happens if I cancel my ancestry membership?

Ans: You have still your account on ancestry after cancelling your ancestry membership. This account will be a registered guest account. This registered guest account is a free account with some free features.

#Q3. Can you cancel your ancestry membership at any time?

Ans: If you have a free account on ancestry then you can cancel your ancestry membership at any time before your free trial version is expired.

#Q4. Can I get a refund on Ancestry?

Ans: Yes, you can get a refund on Ancestry but you have to show the proof of purchasing and tell the reasion why you cancelled the membership.

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