Ancestry Login Issue In FTM 2017 And FTM 2019
Hello readers, are you using FTM 2017 or FTM 2019 and facing an ancestry login issue? If yes, then read this post and get rid of the ancestry login issue in FTM 2017 and FTM 2019.
Steps To Fix Ancestry Login Issues In Family Tree Maker 2017 And 2019
However, some users have reported issues logging into their Ancestry account from within FTM 2017 and 2019. Here are some tips for fixing ancestry login problems in FTM.
Confirm Your Ancestry Credentials
The first step is to double-check that you are using the correct Ancestry username and password in FTM. Go to Ancestry.com directly in your web browser and log in to confirm your credentials are correct. If not, update the login details in FTM.
Check Your Internet Connection
Make sure you have an active, stable internet connection when trying to log into Ancestry. If you are connected to a VPN or proxy server, try disconnecting and accessing Ancestry directly. Problems with internet connectivity can prevent successful logins.
Update Family Tree Maker Program
Using older versions of FTM software can also be a reason for ancestry login issues. So, make sure you are using the latest version of the Family Tree Maker program.
To check the version of your family tree maker program, Go to Help > Check for Updates in the FTM menu. Download the latest version of the software if available.
Ancestry may have fixed login bugs in more recent updates. Updating to the newest version of FTM can often resolve connection issues.
In FTM, go to Help > Reset Sync. This will reset the sync between FTM and your Ancestry account, clearing any corrupted data that could prevent login. Try logging in again after resetting.
Contact Ancestry Support
If you still cannot log in after trying the above steps, contact Ancestry directly through their technical support channels. You can also call us at +1-800-697-1474 or use live chat to connect with our technical support channels.
In conclusion, following the troubleshooting steps can help resolve most FTM ancestry login problems. So, follow them carefully and don’t hesitate to contact customer support if issues continue persisting. Without the right solution, you can get FTM syncing properly again.