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Check RootsMagic 8 Programs Bugs And Their Solutions

RootsMagic 8 Problems
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Hello there, are you using RootsMagic 8 software and facing some issues? If yes, then this post is only for you. In this post, we will discuss here some RootsMagic 8 problems and their solution.

So, if you are using RootsMagic 8 software then check this post completely. RootsMagic is a popular genealogy software program used by family history enthusiasts to record, organize, and share their family trees and research. The latest version, RootsMagic 9, was released on 27 February 2023 and contains new features for syncing data online and integrating with various genealogy websites.

While RootsMagic 8 offers many benefits, some users have encountered issues or problems when using the software. Here are some of the common RootsMagic 8 problems and potential solutions.

RootsMagic 8 Problems And Their Solutions

Here we give some common problems of the RootsMagic 8 genealogy program that users encounter. Please check them.

Problem: Software Crashes Or Freezes

The first issue is software crashes or freeze problems. Roots Magic 8 software freezes sometimes when users work on them. It looks very bad so if you are facing the same issues then here we give the solution below, please check them.

Potential Solutions

  • Update to the latest patch release for RootsMagic 8 to fix any bugs.
  • Increase computer RAM if system resources are insufficient. RootsMagic recommends at least 4 GB RAM.
  • Disable any other programs running in the background that may conflict.
  • Try resetting program preferences to default settings.

Problem: Issues Syncing Or Uploading Trees Online

The second issue is a syncing issue or uploading tree issue.

Potential Solutions

Here we give some points by following them you can get rid of syncing issues or uploading tree issues in RootsMagic 8.

  • Check internet connection is working properly. Syncing requires constant internet access.
  • Disable firewalls and security software temporarily to allow program access.
  • Ensure you have registered and are logged into your RootsMagic account online.
  • Try unlinking and re-linking the tree to online accounts like Ancestry or FamilySearch.

Problem: Media Issues Importing Or Exporting Photos

Another issue is media and photo importing and exporting issues.

Potential Solutions

  • Update to the latest RootsMagic version and install all patches to fix media bugs. So, if you are using an older version of RootsMagic software then first update it to the latest version for better performance.
  • Check image file formats are supported types like JPG, PNG, and GIF. Convert to supported format if needed.
  • Import media files individually instead of in bulk if encountering errors.

Problem: Issues Merging Duplicate Individuals

Sometimes it happens that by mistake we insert the same person in the family tree which causes duplicate person issues. In RootsMagic 8, sometimes it is hard to merge duplicate individuals.

Potential Solutions

If you also inserted a duplicate person in your family tree and facing an issue with merging duplicate individuals then here we give a solution to resolve it, please check that.

  • Review merge settings and confirm criteria for identifying duplicates are configured correctly.
  • Manually compare individuals and merge records step-by-step to avoid data loss.
  • Ensure all media/facts are assigned to the correct person before merging records.

Problem: Can’t Install Or Register RootsMagic 8

Sometimes it’s hard to install Roots Magic 8 software on your computer. If you also face issues installing Roots Magic software on your computer then here we give the solution.

Potential solutions

  • Run the installation file as administrator to ensure full access.
  • Allow an app through the firewall and ensure the antivirus is not blocking the installation.
  • Double check registration code is entered correctly during activation.


In conclusion, in this post, we discussed RootsMagic 8 problems and their solution. Carefully going through troubleshooting steps for common RootsMagic 8 problems should help identify solutions for many users.

Checking for application updates, adjusting system resource usage, and configuring program settings are good first steps. For complex issues, contacting RootsMagic customer support is also recommended. With some targeted troubleshooting, RootsMagic 8 problems can typically be resolved.

To get instant help, don’t forget to call the family tree maker support at +1-800-697-1474, or for free support use live chat support anytime.

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