Are you facing issues with the error message saying “This request was blocked by security rules?” Then you don’t need to worry this blog is for you. Did you know that many customers encounter this issue, as this is one of the most common ‘Error Code 15: This request was blocked by the security rules?’ well if you are seeing this error it means that the request your browser is attempting to initiate (such as accessing the website) is being denied by some security rules in place.
Therefore we have investigated this problem by looking into various users’ reports and repair strategies. Hence we have found out that there are several common scenarios. Which can be the cause and trigger of such an issue.
Causes for the Error Code 15 ‘This request was blocked by security rules
- Incorrect Data and Time – If you face this issue then know that this can occur when the web server accesses the time & date settings. Users who faced this issue reported that the issue was no longer occurring after they changed the settings to the correct date on their system.
- IP Range is blocked – It could be possible that the web server you’re trying to access has predefine rules relate to the location of the visitor IP. So in such a case, using a VPN solution should let you sidestep the issue.
- Third-Party Anti-Virus/ Security System – know that in some cases your anti-virus might prevent you from accessing the ancestry.com website. Moreover, as reported by users, this issue can also be cause by an overprotective security suite. It is also report that the site became accessible again after they had disable or uninstall the third-party security suite.
Now in case none of the above steps work to fix the error. And you are looking for a way to get the issue (Error Code 15: This request block by security rules) fixed currently. Then the given verified troubleshooting steps should help you get rid of the issue.
Find the steps and strategies below that have been use by users in similar situations. They have successfully managed to get to the bottom of the issue.
Nevertheless, to be more efficient you should follow the methods in the given order. Hence you will eventually get the solution that is effective in your scenario.
Also, know that this error occurs in two Scenarios:
- So first of all when multiple people with an Ancestry account are using the same computer. They do not sign out of their account when they are done using it.
- The second reason is when you have multiple Ancestry accounts.
Therefore if you are seeing the message “You are not authorize to access this page” after you click on a link from an email. Then you must make sure that you’re sign into the proper Ancestry account.
Follow these steps to resolve the problem:
- Firstly, on Family Tree Maker, in the top right corner, you should see the Ancestry icon. You need to click on it to log out from the Ancestry account.
- Now after you are sign out, you have to click on the same icon again and then sign in.
- After that, you must enter your email address or username and password. Then just click on the ‘Sign In’ button.
View DNA results
Did you know that you do not need to click on a link from an email to be able to see your DNA results? So if you are signing into an Ancestry account and you see the error message. Then you should sign out of that account and then just sign into your account again. Now when you are in your account you need to click on the DNA tan and then select ‘Your DNA Results Summary.’
If signing in / signing out does not fix the error
Now in case you have signed out and signed back into your account and you receive the same error after clicking on the email link. Then the next step you should do is try and clear your cache and cookies.
When you are done clearing the cache and cookies on your browser, you should sign into your Ancestry account again. After that, you just need to click on the link from the email again.
Multiple Ancestry accounts
Furthermore, if you have already signed out of your account and also you have cleared the cache and cookies. You are still getting the error message after you click on the link in the email. Then this could be that you might have multiple Ancestry accounts.
To resolve the issue you should try and sign in using a different email address that you might have used.
Conclusion
However, if this also does not fix the error then you can feel free to get in touch with us directly. We have highly trained and experienced techs at Family Tree Maker Support Number +1-800-697-1474 or Live Chat. The team will assist you instantly and provide you with the most relevant solutions that will surely resolve the ‘This request block by the security rules’ error message. We can assure you that you will have a smooth functional FTM 2019 once again.