Do you want to learn about Family tree maker troubleshooting issues? If so then you have definitely found the perfect blog as here we have the best solutions. So first of all, you must keep in mind that before we start troubleshooting the Family Tree Maker software we should always take a backup of FTM. However, in case you do not know how to back up your family tree then you can follow the below-mentioned steps.
All About Family Tree Maker Troubleshooting
Find one of the best ways to back up your family tree files in FTM
- Copying the entire folder of your family tree and then paste it on an external hard drive.
For Windows Users –
- Firstly, you will need to click on the ‘Start’ button and then type in the ‘Search’ box documents.
- After which you should get the ‘Documents’ folder open on your screen.
- Now you need to left-click on the top search result, then right-click on the Family Tree Maker folder and then select the ‘Copy’ button.
- Next, you should go to your hard drive folder and open it.
- You now need to click anywhere inside the hard drive then right click and then select the ‘Paste’ option.
Backing Up on the cloud service
- If you use the ‘Cloud’ service as a drop box then you should know that you can save the entire folder on drop box.
Sync it with Ancestry.
- Did you know that you can also sync your FTM files to Ancestry and then later choose to use them as a backup? However, you might not be able to access the person’s personal notes and media. Nevertheless, you can always contact us for any further detailed information about syncing to Ancestry.
After Backing up FTM let’s repair a file
Compacting a family tree file
You must keep in mind that it is important to compact your family tree files. Therefore it is said that compacting your family tree file is the best thing and you should do it as often as you can to have your Family Tree Maker functioning properly.
Follow these steps;
- You need to first of all open your Family Tree Maker software.
- Next, you have to click on ‘Tools’ and then select the ‘Compact Files’ option.
- You can now go ahead and browse the file that you are using and would like to compact.
- Remember that you must compact the file until you see 0%.
Family Tree Maker Updates
It could be that times Family Tree Maker might work sluggishly or cause trouble while using it. If this is your situation you need to check for FTM updates and update your software to improve its performance.
- You will need to open the FTM app and then click on the ‘Help’ tab.
- Now once you click on ‘Help’ you should be able to see the ‘check for updates’ option.
- After that, you must left-click on it and then go ahead and update your software.
Checking for Windows Updates
You must also be aware that at times important pending Windows updates can even be the cause of a problem. Therefore you should check for updates and update them right away from time to time. Once you have finished updating your Windows and you still face some issues then you need not worry you just have to get in touch with our Family Tree Maker Support Team without any hesitation and they will guide you further with perfect solutions.
Installing an Antivirus
This is important to note that in case you’re not using an antivirus on your computer then you should definitely start using one. Moreover, if you are using an outdated or expired antivirus then please remove it first.
After you have finished installing an antivirus program, you need to run a full scan of your PC. So if there are any infections or bugs on your computer the antivirus will detect it and remove it from your PC in no time, fixing all the occurred issues.
Uninstall and Reinstall The Family Tree Maker Software
Do you know that this is one way how you can repair your Family Tree Maker software issues? Hence you can easily uninstall the entire program just by using the FTM tool, remove everything and then reinstall the program again. Doing so will help to resolve the issues faced with your Family Tree Maker. Nevertheless, in case this solution does not work out then you should immediately contact us.
Conclusion
Furthermore, by now you should be all good to get started with your FTM working smoothly again. We hope that the above solutions have helped you Family Tree Maker Troubleshooting issues effectively. However, if you find that you are still facing issues with FTM even after going through the instructions above then you can call the Family Tree Maker Support Number at +1-800-697-1474 or Live Chat any time. Our team of eligible and efficient techs will assist you in no time with further solutions.