Are you facing Ancestry Media Sync Issues in FTM 2019 program? If yes, then you have found yourself just the perfect solution. Here in this post, you will learn how to fix the Ancestry media sync issues effectively in no time. So first of all you should try and log out of your account and then log in back. You can also try and sync smaller portions of your family tree, try merging duplicate entries, or you can directly contact Ancestry Customer Support at any time. Moreover, it is also important to always back up your family tree data regularly.
Ancestry Media Sync Issues in FTM 2019
Solution 1-
Let’s just suppose you have directly added your media to your Ancestry tree on Thursday, Friday or Saturday. So, now after you synced, it caused proxies in your Family Tree Maker tree for the items.
Nevertheless, you should know that this problem didn’t happen when you added your media to your FTM tree. This has only affected the user-contributed press, which is unlike the source media such as the census images.
Besides the other Ancestry source images are downloaded through various procedures that Ancestry says are unaffected, therefore if you have added your media to an Ancestry tree between Thursday and Saturday that caused you to end up with proxies in FTM for those elements.
Then you should just delete those elements from the Ancestry tree. And after that, you must reattach them and sync them as well.
Solution 2-
In case you are missing some media in your tree then you might see a media sync error message. Kindly first find all the lost media and attach them to the existing person. Then once you have reattached them all you need to process the sync.
Still, Facing Issues?
Now if you are still facing Ancestry media sync issues and the above-given method did not help then remember you might need to restore the last backup when your ancestry sync works. However, if nothing works out then you should directly contact the technical team and get instant help through the ‘Live Chat’ service.
How to easily get through a direct Live Chat service?
If you need help in fixing the syncing issues faced you can just directly choose to ‘Chat’ with the available agents at any time. They will surely assist with the most appropriate solutions immediately. Nevertheless, you must go through the given troubleshooting steps for sync in order to prepare for the ‘Chat’ session.
You would need to start by going to the support.familytreemaker.com link. After that, on the ‘Search’ field, you need to enter ‘Sync’ and press to return. Next, you must read the articles on ‘Sync Best Practices and Troubleshooting’.
After that, on the ‘Search’ field, you need to enter ‘Live Chat’. And then you should go to the ‘Live Chat’ article. You will find the direct line to go to the ‘Live Chat’ section along with the timings stating when the desk is open for a Live Chat.
Conclusion
After going through the above solutions you should definitely be able to manage Ancestry Media Sync Issues in FTM 2019. We hope that the steps provided are helpful and you have a smooth functional FTM. However, if you have any other queries you can always contact the Family Tree Maker Support Number at +1-800-697-1474 without any hesitation.
FAQs
A. To create a backup in FTM 2019 you will need to open FTM and select the tree that you want to backup. Next, click on the ‘File’ tab and then just click on the backup. Now you will see a window where you can put your tree name and then go to select the folder to save the file.
A. Well, just as MacKiev said; you should have 1 Mbps or faster than this. It should be good enough for you to sync a tree with your media.