Are you seeing the Security Error or Blank Page in FTM 2019? If so then you need not worry, as this is a common issue and MacKiev is definitely working with Ancestry to resolve it as soon as it can take. To get immediate help you must start reading this page until the end in order to have the best effective solutions.
Security Error or Blank Page in FTM 2019
First of all, you need to know that FTM connects to Ancestry directly so that you can search for records without having to visit Ancestry’s website.
IMPORTANT: Kindly keep in mind that you must have an Ancestry subscription to be able to access the search results from Ancestry.
Follow these instructions to fix the Security Error or Blank Page in Web Search:
- You now need to log into the Ancestry account in FTM first to start using the web search feature.
- Now, right on the Family Tree Maker toolbar, you should be able to see and use the web search. You need to click on the ‘Web Search’ tab on the left side of the toolbar.
- After you click on the ‘Web Search’ tab you should see the option to select Ancestry.
- Next, on your family tree, you need to click on the name of an individual for whom you would like to find more information.
- Finally, ‘Ancestry Records’ will now find the related information about that particular person from its billions of records and will then display it before you on your screen.
Is there any workaround to resolve this issue?
Yes, there are several workarounds which you can try while the engineers from MacKiev and Ancestry work on the same issue.
- First, there’s a utility that changes the settings on your computer to resolve this issue can be downloaded. After which you can also download the tool and then you must run it on your computer.
- Moreover, you can edit the address by going to the ‘Address’ bar inside the web search. Alternatively, you can choose to use ancestry.com instead of ancestry.ca or ancestry.co.uk.
- You could also use the Ancestry website instead to do the web search. Such as using computer browsers, like Google Chrome, Microsoft Edge or Safari.
- After you are done with the web search. Then you can use FamilySync in your FTM software to start synchronizing any changes made to your tree.
Do I Need to Contact Ancestry for this Error?
Well, you must not contact Ancestry Support for this issue as their agents do not work on FTM-related issues. Therefore if you come across any problem or you have some queries related. You can feel free to call the Family Tree Maker Support Number at+1-800-697-1474. You could also connect with us using our Live Chat service and get instant help from highly efficient experts.