Are you facing a Sync issue with FTM 14.1? If yes, then you definitely have reached the right place as this blog has just the solution you’re looking for. Well, you should first try and update the software, verify your account information and also check the internet connection. Then another thing you must do is try to sync a smaller portion of your family tree instead or you could also consider upgrading to a newer version of Family Tree Maker 2019.
How to Resolve Sync Issue with FTM 14.1?
Family Tree Maker 14.1 – this is a relatively old version of the FTM software hence it may have compatibility issues with the newer operating systems or online services. Follow some instructions mentioned below.
- First of all, remember that you must have the latest updates installed for FTM 14.1. You just need to check for updates by selecting ‘Help > Check for Updates’ from the given menu.
- Verify – you now need to verify that you have an active internet connection. And also that there are no firewalls or security software blocking the internet connection.
- Moreover, if you are using the FTM software to sync with an online service like Ancestry.com then you must verify that your account details are correct and you have permission to access the data.
- You can also try syncing with a smaller portion of your family tree instead. If you have large trees with many media files then this could also be causing syncing issues. So you should try and sync a smaller portion of your tree in order to isolate the problem.
- You could also consider upgrading to a newer version of FTM 2019. This is because the newer versions of FTM have improved syncing capabilities and might just resolve any compatibility issues.
Well, in case none of the above steps help to resolve the syncing problem then you would need to contact the Family Tree Maker software developer for further guidance.
Solution 1-
Did you happen to change your Ancestry account ID?
Kindly check if you are using the same email address or user ID for your Ancestry account or if you happened to change it. Hence if you changed it or you are using another email address then you might need to speak to Ancestry first and request them to update your email address to resolve the issue.
Solution 2-
Did you change your Ancestry account password?
Well, in case you have just changed your Ancestry account password then you must make sure to enter the correct password so that you can easily log into your account in FTM. Moreover, you might need to reset your password and then log in to your account using the new password. Also, remember that you must update your user ID and password in the FTM software and not on your computer browser.
Solution 3-
Are you using an expired or active antivirus program?
You should know that at times your firewall could also stop communication between your FTM software and the internet therefore kindly check that. So if you have an active antivirus and a firewall program then you would need to disable the antivirus or allow the FTM program in your firewall in order to have the software to communicate with the internet.
Solution 4-
Check for updates: at times the software does require an update
Conclusion
It would be great to keep in mind that MacKiev sends FTM users updates occasionally. Therefore you should make sure that you check the updates and update your Family Tree Maker software whenever needed. In addition, you should also think about upgrading your FTM 14.1 to FTM 2019. This is because if you use outdated software it may not function properly and you also might come across several issues. Nevertheless, if you face any problem or have other related queries you can contact the Family Tree Maker Support Number at +1-800-697-1474 or Live Chat at any time. You will instantly be assisted by the most dedicated team of techs who are available 24/7.