Are you using family tree maker software and facing syncing issue with ancestry? Read this post, here you will learn how to fix the sync issue with the family tree maker.
There are several reasons for the family tree builder sync issue with ancestry or going offline.
Some of the common reasons we tell you in this post are given below. Please read them and understand the reason for the family tree maker sync issue with the ancestry.
Reasons For Sync Issue
Changed Your Profile Details
If you did any changes in your profile and then you are login with the old details then it is a reason that’s why family tree maker stop syncing with ancestry. Like if you changed your email id and now you are using the old email id then your family tree stops syncing with ancestry.
Using Expired Antivirus
If you are using an expired antivirus then maybe it also stops the communication between the family tree maker and the internet so please check your antivirus from time to time and update that. You can also delete or uninstall the expired antivirus.
Check Your Update From The Mackiev
Mackiev, occasionally sends you updates. So make sure that check for the update notifications. If you are using an old version then may be due to this your family tree maker stop syncing with ancestry.
These are some reasons by which a sync issue occurred. So check all these points from time to time. If still, you face any syncing issues problems then you can freely contact us any time. For getting instant support, you can directly call us at our toll-free number +1-800-697-1474. You can also use family tree maker live chat for free support.
FAQ Questions About Sync Issue
Ans: Family Tree Maker is still working but you have to upgrade your old family tree maker into new family tree maker versions like family tree maker 2017 or family tree maker 2019.
Ans: For updating your family tree maker first register in Mackiev. Click on the about option under the help drop-down option. Check your software version if there is any update then you can update your family tree maker.
Ans: Family Tree Maker automatically searches the FamilySearch database.
Ans: You can download family tree maker 2016. It is free to download. For updating this, just click on the help center and check for updates. If there is any updates available then it automatically downloads and installs them.