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Family Tree Maker Not Connecting To The Internet

a picture of laptop with no internet connection showing family tree maker not connecting to the internet
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Family Tree Maker is a Windows and Mac program that allows researchers to keep track of data gathered during study and then utilize that data to create reports, charts, and booklets that may be used for a variety of purposes. The software is excellent, and it allows you to do the task in a fraction of the time it would have taken otherwise. In this article, we will tell you 5 solutions for when a family tree maker not connecting to the internet.

The program is fantastic since it has a much broader scope than you may expect. Not only that, but its applications are actually unlimited, and one may come up with a slew of new ones.

Tips To Resolve Family Tree Maker Not Connecting To The Internet Issue

family tree maker not connecting

Family Tree requires an internet connection to function properly, and if it is unable to connect to the internet for any reason, it may cause several issues that you do not want to have on your software. If your Family Tree Maker not connecting to the internet, it’s nothing to be concerned about, and here’s how to get it fixed.

1) Check on the Internet Connection

If you’re having trouble connecting with Family Tree Maker not connecting, you’ll need to get it resolved, and there’s not much you can do about it. The first thing you need to do is figure out where the problem is so that you may correctly fix it without causing any complications or problems.

To do so, you’ll need to make sure your internet connection is up and running. You can do this by checking if the problem is with your internet connection or something else by viewing another website or software that uses the internet connection.

2) Refresh

The second action you should take is to update the program. There are some factors, such as a software error or flaw, that might cause problems with the software connecting to the internet, and you should have it resolved first.

To accomplish this, you must first close the software and then reopen it. Before you close the software, make sure to save the data you’re working on and make sure it’s not unsaved. You don’t want to lose the progress you’ve made and end up repeating the same work over and over again.

3) Restart The Internet

If you’re having trouble with Family Tree Maker not connecting with your internet connection, you should first check your connection and then restart your router or modem. After that, you’ll need to reconnect the PC or Mac you’re using to the same network and try to use the Family Tree Maker from there. This way, you’ll be able to find the ideal answer to your problem, and you won’t have any problems connecting your device or the Family Tree Maker software to the internet thereafter.

4) Check Permissions

Application permissions are another element that most users overlook. To go to the application permissions, go to the settings and then to application permissions. You must guarantee that Family Tree Maker has the authorization to access the internet in this section. You must confirm that it is not only linked to the internet. But also has the necessary permissions to do so.

If you’re on a metered connection, there are certain filters to pick from. You’ll need to make sure they’re all turned off. If you want to use the Family Tree Maker without any problems.

5) Update The Software Version

Another factor that could be causing you trouble is an out-of-date software version. To fix it, you’ll need to upgrade the program to the most recent version. Currently, the latest version is Family Tree Maker 2019. If you have already installed it on your computer then check its latest version FTM 2019 update 24.2 or FTM 2019 update 24.2.2 for free.

It will provide the necessary compatibility for accessing the internet and connecting to the server. To resolve such issues, you can simply install an update. Or you can delete the current version, and restart your device once. Then install the latest version of Family Tree Maker.

Other Reasons Behind Your Family Tree Maker Is Not Connected To The Internet

Here, we have some other reasons for what you show family tree maker is not connected to the internet error. Please check them.

1) Update Your Windows

An outdated Windows computer is also unable to connect to the internet. This is also a reason that your family tree maker software shows you are not connected to the internet. So, make sure you are using an updated windows system.

2) Disable Your System Antivirus Firewall

Sometimes, our system antivirus doesn’t allow to access the software online. You can fix it by disabling it from the antivirus settings. Some antivirus blocks the software from connecting to the internet for safety purposes. So, you can disable your system antivirus firewall and try again. This time your software will connect to the internet successfully.


So these are the 5 solutions that you can use when you facing a Family Tree Maker not connecting issue. If you need more help regarding Family Tree Maker software then you can call the Family Tree Maker Support Phone Number. The Family Tree Maker Support helpline number is +1-800-697-1474. You can also use our live chat support service for free.

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